Client Service Forms

Securely submit operational requests and sign your service agreements directly into our engineering and compliance queue.

Legal Agreements

Review and electronically sign your service contracts and compliance documents.

Master Services Agreement (MSA)

Review and electronically sign the eSmith IT Consulting Master Services Agreement and Service Level Agreement (SLA).

Open Form

Acceptable Use Policy (AUP)

Review the Voice & Communications Services Acceptable Use Policy governing VoIP, SIP trunking, 3CX hosted PBX, messaging, and fair use standards.

Open Form

Letter of Authorization (LOA) for Number Porting

Authorize the transfer and porting of existing business telephone numbers and toll-free numbers from your current carrier to eSmith IT VoIP services.

Open Form

A2P 10DLC Campaign Registration (Bulk Solutions)

Complete the official mobile carrier registration packet for business SMS/MMS text messaging compliance through The Campaign Registry (TCR).

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Standard Service Agreement

Review and sign the Standard Service Agreement covering limitation of liability, warranty disclaimer, client responsibilities, non-solicitation, and force majeure.

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Cellular Failover Service Agreement

Review and sign the Cellular Internet Failover Service Agreement covering metered backup allotments, overage billing, carrier disclaimers, and SIM security.

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Customer E911 Disclosure Addendum

Review and electronically sign the ESmith IT Customer E911 Disclosure Addendum regarding VoIP emergency calling capabilities, address registration, and service limitations.

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HIPAA Business Associate Agreement

Execute your HIPAA Business Associate Agreement (BAA) for managed healthcare IT services and PHI environments.

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Backup Services Agreement

Review and sign the Backup Services Agreement covering data backup limitation of liability, disclaimer of warranties, client responsibilities, and recovery service terms.

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Application Development Agreement

Review and sign the Application Development Agreement covering project scope, intellectual property, limitation of liability, payment terms, and client responsibilities for custom software projects.

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Operational Requests

Submit intake forms and service requests directly to our engineering team.

New Client Technical Intake

Provide critical infrastructure, contact, and connectivity data to initiate your managed services agreement and emergency escalation pathways.

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New User Provisioning Request

Authorized portal for managers/HR to initiate technical onboarding, hardware allocation, and software licensing for new employees.

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User Offboarding

Submit an official request to securely offboard a departing employee, revoking their network access and securing company data.

Open Form