Co-Managed IT Services
Provide an enterprise-grade support and security overlay for your existing internal IT team.
If you already have internal IT staff, we act as an advanced support overlay—bringing in heavy-duty cybersecurity tools, tier-3 escalation, and vacation coverage to empower your team instead of replacing them.
If you already have an internal IT person or team, we can help them succeed. Co-managed IT allows you to offload tedious tasks like patching and monitoring to us, or bring us in for high-level cybersecurity and strategic projects while your team handles the day-to-day.
Key Features & Benefits
- Shared Ticketing System Access
- Tier 3 Escalation Support
- Automated Patch Management
- Advanced Cybersecurity Overlay
- Vacation & Sick Leave Coverage
What is Co-Managed IT?
Many growing businesses face a common dilemma: they have an internal IT person or a small department, but as the company expands, those internal resources become utterly overwhelmed by the sheer volume of helpdesk tickets, security alerts, and maintenance tasks.
Co-Managed IT is not about replacing your internal staff. It’s an enterprise-grade overlay designed to empower them.
We provide your team with the enterprise ticketing systems, remote monitoring tools, and advanced cybersecurity platforms they wouldn't normally have access to, effectively supercharging their capabilities.
Bridging the Gap
Collaboration is key. We integrate seamlessly with your internal staff to divide and conquer your IT needs.
- Tailored ResponsibilitiesWant your internal team to handle VIP support while we handle the invisible backend patching and backups? No problem. Or, you can offload the daily helpdesk grind to us while your internal team focuses on strategic software deployments.
- Tier-3 Escalation & CoverageWhen your internal team hits a roadblock on a complex server issue, they can escalate it directly to our senior engineers. Furthermore, when your IT guy goes on vacation, our team steps in to ensure zero drop in support quality.
Frequently Asked Questions
Q: What is Co-Managed IT, and how does it differ from traditional IT support?
A: Co-Managed IT is a partnership between your existing internal IT staff and our external Managed Service Provider (MSP) team. Unlike traditional support that replaces internal staff, co-managed IT acts as an overlay. We provide advanced tools, cybersecurity expertise, and tier-3 escalation support to empower your current team, not replace them.
Q: How do you split responsibilities with an internal IT person?
A: The division of labor is entirely customizable. Often, internal IT handles day-to-day user support and specialized proprietary software, while we handle the invisible backend work: continuous 24/7 network monitoring, automated patch management, immutable backups, and advanced cybersecurity threat hunting.
Q: Do you provide vacation or sick leave coverage for our IT staff?
A: Yes. One of the biggest challenges for companies with a single IT person is what happens when they take PTO or get sick. With Co-Managed IT, you have a built-in safety net. Our team is already familiar with your network and can seamlessly step in to provide complete coverage during absences.
Why Partner with eSmith IT?
Enterprise Security
We bring Fortune 500 level security tools and practices to small and medium businesses.
Increased Productivity
Less downtime means your team can focus on their actual jobs, driving revenue forward.
Predictable Costs
Flat-rate monthly billing eliminates surprise IT expenses and helps you budget accurately.
