VoIP Phone Systems (Powered by 3CX)
Modernize your communications with reliable, feature-rich cloud-based phone systems.
3CX provides a powerful, enterprise-class communication suite complete with video conferencing, seamless mobile apps, and cutting-edge features like AI Receptionists and call sentiment transcription to completely modernize how your team connects.
Modernize your business communications with a flexible, feature-rich VoIP phone system powered by 3CX. Unlike many hosted phone systems that lock you into expensive per-user, per-month pricing models, 3CX offers unparalleled flexibility and significantly lower costs. By pricing based on simultaneous calls rather than total extensions, businesses can scale their workforce without artificially inflating their telecom budget. Whether deployed on-premise, in your private cloud, or fully hosted, 3CX provides enterprise-level unified communications tailored to your exact needs. We handle the entire setup, migration, and ongoing management so you can focus on your business.
Key Features & Benefits
- Generous Extension Limits (Pay per simultaneous call)
- Mobile Apps for iOS & Android (Work from Anywhere)
- Web Client & Desktop Apps (Windows/macOS)
- Integrated Video Conferencing (No extra apps needed)
- Live Chat, SMS & WhatsApp Integration
- Advanced Call Routing & Queues
- Customizable Auto-Attendants / Digital Receptionist
- Voicemail to Email Transcription
- Call Recording & Reporting
- CRM Integration (Salesforce, HubSpot, etc.)
Proud 3CX Silver Partner
As a certified 3CX Silver Partner, eSmith IT has the expertise and experience to design, deploy, and support your unified communications solution. We ensure you get the most out of your 3CX investment.
Break Free from Per-User Pricing
Traditional hosted PBX providers charge a flat monthly fee for every single user, regardless of how often they actually use the phone. 3CX disrupts this model by pricing based on simultaneous calls.
This means your Huntersville-area business can scale up employees without scaling up phone costs. Whether you have 10 employees or 100, if you only need 4 simultaneous calls, you only pay for 4.
With features like live chat, WhatsApp integration, and video conferencing included, it's the most powerful and cost-effective telephony solution for businesses in our 60-mile service radius.
Keep in mind that simultaneous call pricing is just one of many different ways a phone system can be priced. We will work closely with you to find the perfect balance between price, features, and support for your unique business needs.
True Unified Communications
3CX isn't just a phone system; it's a complete communications platform. Equip your team to work from anywhere with intuitive mobile apps for iOS and Android that act as full office extensions.
Transition from a voice call to a video conference instantly without requiring third-party apps like Zoom or Teams. Incorporate live website chat, business SMS, and WhatsApp directly into your workflow, ensuring you never miss a client connection.
Free 3CX Power Tools
We've developed specialized web apps to help you manage your 3CX phone system more effectively. No downloads required.
Audio Converter
Instantly convert any audio file into the exact WAV format required for 3CX system prompts and greetings.
Launch Audio ConverterTTS Greeting Generator
Create professional AI-voiced digital receptionist greetings and voicemail prompts ready for upload.
Launch Greeting GeneratorInteractive Pricing Calculator
Use our live calculator to build a customized estimate for your next phone system. We offer perfectly transparent pricing.
Quote Summary
Fill out the form to build your estimate.
Frequently Asked Questions
Q: What is a VoIP phone system and how does it work for small businesses?
A: Voice over Internet Protocol (VoIP) is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line. For small businesses, this means lower costs, enterprise-grade features like auto-attendants and call routing, and the flexibility to make and receive calls from desk phones, computers, or mobile devices anywhere in the world.
Q: Why do you recommend 3CX for business phone systems?
A: We highly recommend 3CX because it offers unparalleled flexibility and cost savings. Unlike competitors that charge per-user, 3CX prices based on simultaneous calls. This allows your business to scale employees without artificially inflating telecom costs. Furthermore, 3CX includes advanced features like video conferencing, website live chat, and CRM integrations at no extra cost.
Q: Can we keep our existing business phone numbers if we switch to VoIP?
A: Absolutely. The process of moving your existing phone numbers to a new VoIP provider is called "porting." eSmith IT Consulting handles the entire porting process seamlessly, ensuring zero downtime so your clients can always reach you on the numbers they already know.
Q: Will a VoIP phone system work if our internet goes down?
A: While VoIP relies on an internet connection, modern systems like 3CX offer robust failover options. If your primary office internet goes down, you can instantly route calls to mobile apps on iOS/Android or forward them to backup cell phone numbers. We also offer our "Unbreakable Internet" service to guarantee near 99.999% uptime for your most critical communications.
Q: How do I format an audio file for a 3CX system prompt or voicemail?
A: 3CX requires audio files to be exactly in WAV format, PCM, 8 kHz, 16 bit, Mono. The easiest way to achieve this is to use our free 3CX Audio Converter App. You simply upload your existing audio file and it instantly converts it to the precise specifications required by 3CX.
Q: How can I create a professional digital receptionist (IVR) or voicemail greeting for 3CX?
A: You can easily create high-quality, professional greetings without hiring a voice actor by using our 3CX TTS Greeting Generator App. This tool allows you to type out your greeting, choose an AI voice personality, adjust the pacing, and download a 3CX-compatible audio file ready to be uploaded directly into your phone system.
Why Partner with eSmith IT?
Enterprise Security
We bring Fortune 500 level security tools and practices to small and medium businesses.
Increased Productivity
Less downtime means your team can focus on their actual jobs, driving revenue forward.
Predictable Costs
Flat-rate monthly billing eliminates surprise IT expenses and helps you budget accurately.
